Refunds

 

 

Because of the nature of the Internet, online ordering your purchase from Olivia Graham Cashmere acknowledges that you have read and agree to these terms and conditions.
 
We have made every effort to photograph and display as accurately as possible the colors and designs of our products on our online store.  However every computer monitor
can differ and we cannot guarantee that your computer monitor's display of our colours will be 100% accurate.
 
Returns will not be accepted on items after one month.
 
 
 
ORDER CHANGES OR CANCELLATIONS:
 
These should be reported prior to shipping and by phone +61 401 864 405, followed by an email confirming the cancellation.  If goods have already been shipped,
cancellation is not possible.
 
 
CHANGE OF MIND RETUNS:
 
Take your time, visit our market stall, try on our garments, we do not offer refunds if you simply change your mind. 
We will exchange items if they are brought back within 7 days and meet the below conditions.  If these requirements are not satisfied
we reserve the right not to offer an exchange for change of mind returns.
 
For shipped items. The cost and method of returning the goods to us must be borne/arranged by you and the item must be back to the specified return address
within 14 days of purchase, unused, undamaged, in its original condition and packaging.
 
 
DAMAGED OR INCORRECT PRODUCT SHIPPED:
 
We apologise for the inconvenience. 
If an item is faulty, wrong, missing or has been damaged in transit you can return the item(s) within 14 days of receipt for an exchange,
providing you notify us of  the situation within 48 hours of receipt of the goods.
 
Please e-mail us at  oliviagrahamcashmere@gmail.com. We will resend the correct item to you as soon as we can.
 
SHIPPING RETURNED ITEMS:
 
If you are shipping an item over $75, you should consider using a trackable shipping service ie Australia express post.
We don’t guarantee that we will receive your returned item. 
Only items items received back can be processed further, items lost in transit are the responsibility of the sender.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
 
EXCHANGE & REFUND CONDITIONS:
 
We do not refund or exchange where there is product damage from consumer mishandling such as improper maintenance,
wash care, misuse, abuse, accident, or alteration.
 
We will accept product returns and provide you with an exchange, refund or repair where:
-          The product is faulty or is not of merchantable quality.
-          The product does not match the sample or our description.
-          The product is unworn, unopened, unused and in its original condition with all original tags/labels attached.
 
 
 
REFUND PAYMENTS:
 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or bank account,
within a certain amount of days.
 
SALE ITEMS:
 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
All “Sale” items are final with no returns or exchanges.
 
 
GIFTS:
 
If the item was marked as a gift when purchased and shipped directly to you, if the item is the incorrect size or colour, we will happily exchange it
for another item of the same value of your choice, within 14 days of delivery. Once the returned item is received, the exchange item will be mailed to you.
Postage costs are payable by you, unless you choose to attend one of our markets where we can exchange the item directly. 
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, if outside the 14 day delivery time,
the right of exchange is at our discretion, we will also require proof of purchase/the gift giver to make contact with us to advise of the situation.   
 
PRICING POLICY:
 
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax), as we import, our prices can/do vary depending on exchange rates,
freight etc.  Our latest and correct prices are those updated and showing on our online shopping site oliviagrahamcashmere.com
 
SHIPPING INFORMATION
 
We aim to ship all items within 48 hours of order placement.  All orders placed over the weekend will be sent out the following business day.
 
 
Orders in metro areas will be at your doorstep within 1 – 3 working days of ordering.
Orders placed in regional areas are expected to arrive within 3 – 5 business days.
 
You will also be notified via email when your package has been shipped.
This email will have the tracking number for your shipment, which you can then use to track the whereabouts of your order.
 
If you do not receive your order in the timeframe specified, please contact us at oliviagrahamcashmere.com
 
 
 
INTERNATIONAL DELIVERY
 
Yes, we do ship goods overseas, on an order by order basis. 
We have set up a generic shipping rate, which will be checked and confirmed once the order quantity and country of destination are known.
 
Delivery time will depend on destination, however you should expect your package within 7 - 14 business days of ordering.  
 
You may be liable for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs
upon arrival. We have no control over the time your country’s customs process the delivery.